Shipping Policy

We aim to process and dispatch all orders as quickly as possible to ensure you receive your items in a timely manner. Below are our shipping guidelines:

Shipping Rates

  • Regular Shipping: Flat rate $10.95 Australia-wide.
  • Express Shipping: Flat rate $17.95 Australia-wide.
  • FREE shipping automatically applies to orders over $125*.

 

Processing & Delivery Times

  • Orders are typically processed within 1-2 business days.
  • Once items are with the carrier, transit times are beyond our control.
  • Postage times vary depending on your location (metro vs. rural).
  • Please allow 4-8 business days (Mon-Fri) for regular shipping.
    • Note: Australia Post does not deliver on weekends.

Express Shipping Estimated Delivery:

  • Same state: 1-2+ business days
  • Interstate: 1-3+ business days

Peak Periods & Shipping Delays

During busy periods such as Easter, Christmas, major sales events, and public holidays, order processing and delivery times may be longer due to high demand and courier delays. Additionally, there may occasionally be delays in dispatch due to a high volume of orders. While we do our best to dispatch orders as quickly as possible, please allow extra time for delivery during these peak times.

If you need your order urgently, we recommend selecting Express Shipping at checkout to prioritise your delivery.

Local Delivery

We offer local delivery within a 13km radius of Doreen, VIC 3754 for a fee of $5.00. A minimum order spend of $50 applies.

Bulky Items

Some bulky items may have individual shipping costs. This information can be found on the specific product page.

Pre-Orders

Consolidated Shipping

Orders containing pre-order products will be shipped together once the pre-ordered item is available. This ensures you receive all your goodies in one exciting package!

Separate Orders for Faster Delivery

If you have additional items you’d like to receive sooner, we recommend placing separate orders. This way, you can get your other favourites without waiting for the pre-order to arrive.

Tracking Your Order

Once an order is placed, you will receive:
Order Confirmation Email – to confirm your purchase.
Shipping Confirmation Email – with a tracking number so you can monitor your order's progress.

Returned Orders & Reshipment

If an order is returned to us due to:
Non-collection (e.g., from a local post office or parcel collection point)
Incorrect or insufficient address provided at checkout

The customer will be responsible for the full cost of reshipping the order.

Reshipment Fee: Flat-rate or promotional/free shipping offers do not apply to reshipments. The reshipment fee will be calculated based on standard shipping rates and must be paid before the parcel is dispatched again.

If you believe your order has been returned to us, please contact us at hello@archandted.com to arrange reshipment.

IMPORTANT INFORMATION

- Please double-check your address at checkout.
- We are not liable for deliveries to an incorrect address.
- Once dispatched, the recipient assumes responsibility for the parcel.
- Arch & Ted is not accountable for lost or damaged items during transit – please contact the shipping provider directly for any issues.