Refund policy

Returns & Order Policy

Please choose carefully, as we do not offer order cancellations, refunds, or exchanges for change of mind.

Order Cancellations & Changes

Once an order has been placed, it cannot be cancelled or altered for any reason. This includes, but is not limited to:

• Change of mind
• Forgetting to apply a discount code
• Selecting the wrong item

Sale & Clearance Items

Items purchased on sale or clearance are final sale and cannot be returned unless faulty.

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Returning Faulty Goods

If you have received a faulty item, we are happy to assist.

Eligibility for Return

To qualify for a return:

• The item must be unused, with tags attached.
• You must provide proof of purchase.

How to Start a Return

📩 Contact us at hello@archandted.com with:

• Your order number
• A clear photo of the fault
• A brief description of the issue

If your return is approved, we will provide:

• A return shipping label (where applicable)
  
• Instructions on how and where to send your item

⚠️ Items sent back without prior approval will not be accepted.

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

• If approved, a refund will be issued to your original payment method within 10 business days.
• Processing times may vary depending on your bank or credit card provider.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at hello@archandted.com.